Yesterday’s gossip about the alleged ‘closure’ of Fabric raises plenty of the big digital media issues of our time.

@buzzin_fly DJ Ben Watt posted what turned out to be the first online news of redundancies at the vitally important London venue. Within an hour there was plenty of RT action of his original post and the usual overexcited Twitter chatter confusing the issue. By the end of the afternoon things were getting fairly heated on the clubbing forums, forcing Ben to make a statement earlier today.

The one voice that everyone wanted/needed to hear remained deafeningly silent. In fact, as opposed to posting a statement on either their homepage news feed or blog, @fabriclondon contacted Ben and asked him to remove his earlier tweets. As anyone using Twitter (and indeed any web media tools) should really be aware, this is an utterly pointless exercise. It also fuels the gossipmongers no end.

There is still no mention of the rumours – which have of course now spread far beyond Twitter and the forums – on any of Fabric’s online profiles. This late reaction will do more damage to their reputation than gossip ever could. We questioned why it took so long for an official statement to go up on the Matter website last week, but with the venue’s closure and staff being given their marching orders, it was understandable that getting online was probably not the most pressing issue. It’s different this time though. The Fabric blog is still being updated with info about this weekend’s parties, so the wall of silence makes the situation seem dire, when clearly every effort will be being put into making sure the club continues to open as usual, if this is possible.

During times of internal turbulence, no company really wants to have to stand up in front of the public and make a statement until the dust at least begins to settle. But it’s an absolute necessity these days. And it can be done quite effectively in 140 characters. A chatty “will clear up all rumours shortly, open as usual” would have been good. Instead there is confusion leading up to one of the most lucrative holiday weekends in the clubbing year, inflicting both short and long-term damage to the club and it’s fantastic international brand.

It serves as a stark example of how even the most apparently slick, youthful media operations – that are fully blogged, Twittered and Facebooked up – are still a long way off having the digital strategy required to react properly to today’s real time web.

It is not enough to simply be using all these tools, our entire approach towards communications needs to be rethought in order to cope with them. Adapting is proving difficult for most people aged over 25 and most companies with managers over 25, but this absolutely needs to be embraced.

Hopefully Fabric and the many observers of this incident will use it to improve their digital strategy in the ways we often advocate here. Long may the club continue.